Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

We do not accept returns for change of mind, however, if you recieved the wrong size or style of clothing, a replacement will be sent free of charge.

Additional non-returnable items: 

- Gift cards

-Custom items

To complete your return, we require a receipt or proof of purchase and an accompanying photo of the item, detailing the faults in your purchase.

Please send this through to hello@andreaojaimy.com


Sale items  
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@andreaojaimy.com and we will provide you with return address details.

Shipping
To return your product, please send us an email prior and we will provide you with the return shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.