Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

We do not accept returns for change of mind, however, if you recieved the wrong size or style of clothing, a replacement will be sent free of charge.

Additional non-returnable items: 

- Gift cards

-Custom items

To complete your return, we require a receipt or proof of purchase and an accompanying photo of the item, detailing the faults in your purchase.

Please send this through to hello@andreaojaimy.com


Refunds  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds  
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@andreaojaimy.com.

Sale items  
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@andreaojaimy.com and we will provide you with return address details.

Shipping
To return your product, please send us an email prior and we will provide you with the return shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.